Advanced Manufacturing
Air Conditioner Manufacturer
Client Size (Annual Revenue): Over $1B
Contracting Firm: CFI Group
Type of Engagement: Value Chain Analysis
A $2.5 billion business of a Fortune 500 manufacturer wanted to know how to improve OEM relationships and enlisted the help of a consultant to determine key areas for improvements. The results showed that direct customers sought greater engineering involvement in product development. Armed with this new focus, the client increased engineering resources.
Client Size (Annual Revenue): Over $1B
Contracting Firm: CFI Group
Type of Engagement: Customer Retention Analysis
A $2.5 billion business of a Fortune 500 manufacturer wanted to evaluate its relationships with OEMs. This client engaged a consultant to measure customer satisfaction and identify critical areas for process improvements. Improvements were made and a subsequent measure one year later showed dramatic improvement in customer satisfaction and likelihood to recommend the client as a top supplier.
Automotive Electrical Systems Supplier
Client Size (Annual Revenue): $100M-$1B
Contracting Firm: MOVE Communications
Type of Engagement: Market Assessment
This subsidiary of a $150 million automotive supplier has outgrown its managerial structure. The president is seeking help from a consulting team to help restructure its marketing group and assess the viability of growth markets. The program is currently in progress and will conclude in September.
Automotive Supplier
Client Size (Annual Revenue): Over $1B
Contracting Firm: MOVE Communications
Type of Engagement: Brand Strategy
A $10 billion Fortune 500 automotive supplier was developing a strategy for a very successful product that had reached a new phase in its product life cycle. This client looked to a consultant team to assist with a brand strategy and marketing plan. The strategy work would later lead to a planning process on product differentiation, price discounts, and new promotions to appeal to a broader consumer base.
Client Size (Annual Revenue): Over $1B
Contracting Firm: MOVE Communications
Type of Engagement: Strategic Planning/Development
A $10 billion Fortune 500 automotive supplier designed a three-pronged strategy for developing its set of electronics products. This client engaged a consulting team to develop and run a dealer relationship development plan to promote the products and receive dealer feedback. This 3-month program has helped launch a new channel development strategy.
Engineering Services Company
Client Size (Annual Revenue): Under $100M
Contracting Firm: Baker Strategy Group
Type of Engagement: Product/Service Innovation
This small subsidiary of an $8 billion company was having trouble getting marketing and sales to collaborate effectively. They brought in a consultant to conduct an internal discovery and recommend changes to the sales and marketing processes. The results were delivered and a strategy has been designed to develop the company’s collaborative marketing efforts.
Equipment Manufacturer
Client Size (Annual Revenue): $100M-$1B
Contracting Firm: Roland Berger Strategy Consultants
Type of Engagement: Strategic Planning/Development
A $250 million US subsidiary of a $3 billion German manufacturer wanted to know if its 35-employee machining unit should be sold and have future customer work outsourced. A two-consultant team conducted a business unit valuation along with NPV calculations for each operations option. Based on the analysis, the consultants recommended keeping the business unit due, in part, to its strategic role in offering immediate customer service.
Client Size (Annual Revenue): $100M-$1B
Contracting Firm: Roland Berger Strategy Consultants
Type of Engagement: Customer Segmentation
The $250 million US subsidiary of a $3 billion German manufacturer wanted to develop a service portfolio around its products. This company turned to a consultant team to benchmark its plans against 4 key competitors. After conducting in-depth interviews, research, and analysis, the consulting team constructed a competitive landscape and determined a clear competitive strategy for the client.
Client Size (Annual Revenue): $100M-$1B
Contracting Firm: Roland Berger Strategy Consultants
Type of Engagement: Strategic Planning/Development
A $250 million US subsidiary of a $3 billion German manufacturer wanted to develop a service portfolio around its products. This client asked a consulting team to compose a business plan for offering these services and developing additional customer purchases. In 2 months a plan was designed to offer 5 new services to generate 15% CAGR service revenue growth over a 5-year period.
HVAC&R Systems Manufacturer
Client Size (Annual Revenue): $100M-$1B
Contracting Firm: CFI Group
Type of Engagement: Customer Feedback
This manufacturer was experiencing tumultuous change with a recent acquisition and numerous competitor mergers. In this industry upheaval, this client sought to ensure that existing business relationships remained strong. Consultants interviewed over 20 of its main business customers. At the conclusion of the program, the team highlighted several unresolved issues which the client was able to quickly address through an ad hoc task force.
Thermal Switch Manufacturer
Client Size (Annual Revenue): $100M-$1B
Contracting Firm: CFI Group
Type of Engagement: Product/Service Innovation
This $800 million business of a Fortune 500 manufacturer competes in a relatively commoditized market with intense cost pressures. This client wanted to know how it could compete against Asian companies providing products at steep discounts. By measuring customer satisfaction against its competitors, this client discovered that a strategy of nimble, rapid-response production would lead to increased recommendations, long-term contracts, and cross-selling opportunities.
